Shipping Policy
Overview
At Awanzye, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding shipping timelines, order tracking, and delivery expectations. By placing an order with Awanzye, you agree to the terms outlined in this Shipping Policy.
Shipping Rates & Delivery Times by Country
Below is a summary of our typical delivery times and shipping costs for each country we serve:
| Country | Typical Delivery Time | Typical Shipping Cost (SAR) |
|---|---|---|
| 🇸🇦 Saudi Arabia | 1–3 days | 10–18 |
| 🇦🇪 UAE | 2–5 days | 25–40 |
| 🇴🇲 Oman | 3–6 days | 30–45 |
| 🇧🇭 Bahrain | 2–5 days | 25–40 |
| 🇶🇦 Qatar | 3–6 days | 30–50 |
| 🇰🇼 Kuwait | 2–5 days | 25–40 |
Order Processing
All orders are reviewed and processed after successful payment verification. Our team works to prepare every order carefully before it is dispatched for shipment. Processing times may vary depending on product availability, order volume, payment verification, or other operational requirements.
Orders are generally processed during normal business days. Orders placed on weekends, public holidays, or outside business hours may begin processing on the next available business day.
Shipping Time
Once your order has been processed and dispatched, the estimated delivery time is 5 to 8 business days. Delivery times are estimates only and may vary depending on your location, shipping carrier operations, weather conditions, customs procedures where applicable, peak shopping seasons, or other unforeseen circumstances beyond our control.
While we strive to deliver every order within the estimated timeframe, Awanzye cannot guarantee exact delivery dates.
Shipping Confirmation and Tracking
After your order has been shipped, you may receive a shipping confirmation email containing available shipment details and tracking information, where applicable. Tracking updates are provided by the shipping carrier and may require some time to become active after your order has been dispatched.
Shipping Address
Customers are responsible for providing complete and accurate shipping information at the time of purchase. Please review your shipping address carefully before placing your order.
Awanzye is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Delivery Attempts
Delivery providers may make one or more delivery attempts based on their standard procedures. If delivery cannot be completed because the recipient is unavailable or the address cannot be accessed, the package may be returned, held by the carrier, or subject to additional delivery arrangements according to the carrier's policies.
Delayed Deliveries
Although we make every effort to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our reasonable control. These may include severe weather conditions, transportation disruptions, customs inspections, carrier delays, high seasonal demand, natural events, technical issues, or other unforeseen situations.
Awanzye is not liable for delays resulting from circumstances outside of our direct control.
Damaged or Missing Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible after the expected delivery date. Providing your order information and any available photographs of damaged packaging will help us investigate the issue and work toward an appropriate resolution.
Incorrect Shipping Information
If an order cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, the shipment may be returned to us. Additional shipping charges may apply if the order needs to be shipped again after being returned.
Shipping Restrictions
Certain products or destinations may be subject to shipping limitations due to carrier restrictions, product availability, operational requirements, or other logistical considerations. Awanzye reserves the right to decline or cancel shipments when delivery cannot reasonably be completed.
Order Status
Customers may contact our support team at any time to inquire about the status of their order. We will make every reasonable effort to provide accurate updates regarding processing, shipment, and delivery progress whenever information is available.
Changes to This Shipping Policy
Awanzye reserves the right to modify or update this Shipping Policy at any time to reflect changes in shipping operations, carrier services, or business practices. Any updates will become effective immediately after publication on this page. Continued use of our website following any revisions constitutes acceptance of the updated policy.
Contact Information
If you have any questions regarding this Shipping Policy or require assistance with your shipment, please contact us.
Business Name: Awanzye
Email: info@awanzye.com